About a month ago I stuck a $20 bill into the lottery machine at the Giant Eagle on Elm Road. I had only planned on spending $10. But after inserting my $20 bill, I read the fine print that informed me the machine does not give change. So I purchased 10, $2 tickets which are cut by the machine and dropped into a pile. I counted my tickets and took them and my groceries home. Later that evening I scratched off all my tickets and won a total of $5 with two winning tickets. I threw away the losers and set the winners on the kitchen counter, where they sat for several weeks. I took them yesterday to Speedway, where I was informed the tickets were cut wrong and I had part of two different tickets. They told me I would have to take them back to Giant Eagle to get them cashed.
I went to customer service at the Elm Road Giant Eagle and was told by a young lady I should have brought it to their attention when I purchased the tickets, and there was nothing they could do. Then she informed me that one of the tickets had been redeemed and I must have given it to someone. Well the redeemed serial numbers were on the next ticket in the machine, even though I had the part with the winning scratch off numbers. She told me I would have to contact the lottery phone number on the back of the card, which I tried to do as soon as I got home with my bogus winning tickets. I made a half-dozen attempts to call the lottery and also the regional office in Youngstown. Each time I was sent through several automations, only to be disconnected at the end of the call.
What ever happened to the old saying, "the customer is always right?"