Three people are gathered around one elderly man's paperwork.
He seems unfazed. He sits back with his hands folded over his belly, relaxing, trusting and waiting.
Arnold Dewalk, who at 89 has been volunteering with the tax aide program for 22 years, helps Mary Beth Foltz of Hubbard.
Who knew filing a tax return could be so easy?
At the AARP tax aide site at the Hubbard Public Library, it is. And it's not just for the elderly or even the retired.
"People are under the impression we only do it for retired people, and that's just not true," said Geri Smith, who manages the site.
What to bring:
Dr. Ray Shaffer, who runs the tax help program at Youngstown State University, said people wanting taxes done at any site should bring:
their prior year tax return;
all their information relating to their tax situation, such as W2s and 1099s; and
Social Security card and photo identification, which is an IRS guideline rule.
Shaffer also suggested bringing anything taxpayers have questions about.
"If they're not sure at all, it's best to bring it," he said.
Smith also works at the Champion site - there are 12 available in Trumbull County. She said her job is to serve as greeter, quality checker, counselor and crowd control.
Volunteer tax aides attend two weeks of training, 9 a.m. to 4 p.m. every day, then they have to pass a test given by the Internal Revenue Service.
"It's a lot to know," Smith said.
Someone in her position, as an instructor to the other volunteers, also is required to spend two days training in Cleveland.
"But, you know, we have fun," Smith said.
The retired registered nurse said she loves working with numbers and people.
"Once you get the training and work with the taxpayers, it really just falls into place," she said.
That's what someone like Tom Balestrino of Hubbard is counting on. Even as a former financial adviser, he has been using this service for four or five years.
"I don't have all the latest equipment anymore," he said.
The Mahoning Valley Economic Opportunity Coalition also offers tax help at several locations, including at the Youngstown State University Williamson College of Business.
This volunteer income tax assistance, or VITA, is led by Dr. Ray Shaffer. He said anyone can be a volunteer, but there are students who do this for course credit. Those students take five levels of certification through the IRS, while the others take fewer.
Shaffer, who is professor of accounting and director of the Lariccia School of Accounting and Finance, said he's been involved in the program for more than 20 years.
"There's been a lot of changes. It's grown a lot," he said. "When we started, it was all by hand - now everything is done with software and electronically filed."
He said that's allowed them to take in a lot more clients each day. They average about 50 during a Saturday session. The program runs through April 7.
Ed Pietrouski of Vienna is in his second year of volunteering at the Hubbard site. He's quiet, concentrating as he enters a taxpayer's information into the IRS-provided laptop.
Pietrouski, 63, is a retiree, having worked at Packard until 2006.
"We get nice folks coming in here," Pietrouski said.
Smith said about 18 to 20 appointments are made each day, plus there are some walk-ins. She said the Champion site had 17 on the first day of the program.
Those coming in for assistance should allow about 45 minutes, although it depends on the individual. Patrons come in, fill out a form, work with a preparer, then have their form double-checked by someone like Smith.
Use the same site next year, and it will be even faster because much of the information will carry over.
Shaffer said different sites get different types of clients, but at YSU they get everyone - people from the general public, retired people, students and employees of university.
"We're the only site that does foreign students," Shaffer added.
He said many of the other tax preparers - even sites that do it for profit - are unaware of those special tax needs.
"Some of our students go to them, and they don't do it on the right form," he said.
On a recent day at the Hubbard site, clients range in age from 40 to 92.
Working on the 92-year-old woman's tax return is 89-year-old Arnold Dewalk.
Dewalk, a 22-year volunteer, works in Liberty and Girard.
"He wants to make 25 years," Smith said.
Dewalk said even with two decades of experience, there are changes to learn about every year, making that two-week training necessary.
Smith said she's amazed at how many people don't know the service is available to them - basically any individual (not business) making less than $100,000 a year is eligible.
"I'm trying to get the word out," Smith said about the program. She said although there is a little more concentration toward bringing in the elderly, it's also for the underserved and those with low-to-moderate income.
Shaffer said the program at YSU is a win-win.
"It's a great service to the community. The people love it. Many have been coming for five or 10 years," he said
And it's good for the students because it's practical.
"The classroom is great, but it's all theory - this is real," he said. "The students enjoy doing it, and they learn a lot."
Smith said her people know their stuff, too.
"IRS and AARP both make sure they are prepared," she said. "Our whole group is amazing people."