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Customer service: Dealing with the good, bad and ugly

January 13, 2012
Christine Weatherman , Tribune Chronicle |

Unless you live in some extremely remote area, customer service is a part of everyday life. True, when customer service is mentioned, many recall their latest visit to a coffee shop or cellular phone store, but, the concept of ''customer service'' isn't exclusive to retail; it encompasses every type of industry including sales, manufacturing and politics, to name a few.



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