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New tire policy is unfair to customers

April 14, 2013

DEAR EDITOR: A couple of days ago I got a flat tire on my pickup on the front driver’s side. I was close to a service station on the strip in Niles, so I went there to have my front tires fixed....

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Apr-20-13 9:07 AM

The issue at hand is not safety . . . it's rights.

The rights of the customer to get what he asked for and the rights of the tire shop to not put tires on a car that's improper or dangerous, which might expose them to liability.

The "legal" remedy is not for the tire shop to ignore the customer's request and do what they think needs done regardless of the customer's request.

The tire shop's remedy is to attempt to educate the customer into agreeing to their terms and concerns or to inform the customer they won't perform the service unless they can do it more properly and safely.

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Apr-19-13 9:44 PM


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Apr-19-13 12:18 PM

This has absolutely nothing to do with safety and/or laws and/or internal company regulations.

This is strictly a customer and a business transaction.

The customer asked for one thing and the business delivered another.

The business has all rights under the sun, applicable laws or company regulations to not perform any service, if the customer will not allow them to perform the service they are required to perform by laws, internal company regulations or what-have-you . . . just tell the customer . . . "we can't/won't do it".

That does not give them license to perform services that were not asked for or authorized.

Beyond that . . . anyone . . . please tell me how not "allowing" them to put the new tires on the front would make the older tires(now on the front), less safe than when the customer first asked for new tires on the rear?

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Apr-18-13 5:26 AM

People are making fun of government involvement, but this is exactly why we have it. Because people get bent out of shape about issues that they are uninformed about when experts provide them with quality service. If you're so upset Mr. Callow do the true American thing and sue them.

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Apr-17-13 6:31 PM

I notice a lot of you disagree with warrenproud just to disagree. He seems to be correct in this instance an you still disagree. LOL

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Apr-17-13 6:28 PM

If people didn't take each other to court over BS all the time this probably wouldn't be a problem today....Blame stupid people.

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Apr-17-13 12:28 PM

Mr Callow, the law of physics is that when you are on a non dry road surface and you need to turn the vehicle on the highway of just need to take a bend in the road the back will lose traction with poor tire tread and cause the vehicle to spin out of control. That is why it is recommended that when only putting 2 tires on they be placed on the rear so you won't lose the rear traction on the bend spinning out of control on wet surfaces. It is recommended not a law. The service station's policy put them on the back. It is simple physics and safer for you and the others on the road. Good luck and be safe.

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Apr-16-13 8:19 PM

WARNING: Without tires on the rear axle which have comparable traction qualities to the tires on the front axle, the vehicle may experience adverse handling characteristics. This may result in loss of vehicle control, which could cause serious injury or death.

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Apr-16-13 1:32 PM

Just drive in reverse.

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Apr-15-13 2:23 PM

This is because of rear axle sliding on wet pavement. It doesn't matter what axle is your drive axle. Yes it is a stupid ragulation, but it seems that the American is, anyway for any reason to sue somebody.

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Apr-15-13 12:22 PM

more govermnt B/S...What is it dont they think people can think for themselfs?

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Apr-15-13 10:05 AM

next we will have to raise our hands and ask if we may be excused to go to the bathroom . This may well be a helpful situationand safety should come first .But there are ways to inform the people of this as everything taking place involves our lives ( government wise). The government and big money people think they have the ri8ght to do the little working bees as they will. Are the people really that incompetent with NO common sense at all, that we MUST be guided and ordered by the big business people and this pres. Come on . I am willing to be safe but for pete's sake let me make my own decisions

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Apr-14-13 6:18 PM

Your the customer....

If you actually informed them that you wanted two new tires put on the front of the vehicle, they have an obligation to put the tires, or not to put them on at all.

THEY simply not have the right to just ignore your instructions and do as they wish, told to do by corporate, or even to do as bound by law without informing you that they will not or can not do the work you requested.

Then you have the option of agreeing or not agreeing.

Then you have the option of buying or not buying.

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Apr-14-13 3:22 PM

due to hydroplaining it is been proven safer to put the new tires on the non steer axle... there is a you tube video by Michelin showing why it is important to place the new tires there....

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Apr-14-13 11:55 AM

So, this is another example of the government telling us what we can and can not do with our personal property?

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Apr-14-13 8:34 AM

Yep, the NTSB under George Bush in consultation with the Tire Industry Safety Experts made that recommendation because of all the front wheel drive cars on the road today.

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Apr-14-13 8:27 AM

Had a similar situation.

I was told by a dealer that they have to warn you of the dangers of putting new tires on the front and not the back.

I was asked to sign a waiver saying that I had been advised of the safety issues and they put the new tires on the front as I asked them to.

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Apr-14-13 6:38 AM

Does anybody know whether it is a 'law' or a 'policy'

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Apr-14-13 5:35 AM

Yes sir, this is what they have to do. Pep boys does the same thing. If your concerned, just swap them around when you get home.

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