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July 29, 2013 - Mike McLain
CLEVELAND -- Browns president Alec Scheiner announced changes to First Energy Stadium Monday that are expected to improve the fan experience.
Having listened to fan complaints, the top priority was to increase the speed in which fans enter the stadium. There will be 20 new turnstiles and 44 new screening chutes. Complying with the NFL's requirement of transparent bags, the Browns have purchased bags for season-ticket holders. Fans that don't have bags will move through express lanes.
Cell phone service will be vastly improved and stadium workers will be given hospitality training. There will be DJs on site for pregame and in-game entertainment. A drum line has been added.
Owner James Haslam and CEO Joe Banner realized last season that the fan experience was lacking in comparison to other stadiums. The changes announced Monday are the first phase of a major improvement plan over the next few years.
A massive renovation of First Energy Stadium is expected to begin in January. It will take two offseasons to complete.
The Browns are hoping to improve a homefield advantage that was virtually non-existent the previous 14 seasons. Their home record during that period of time is 41-71.
What the Browns need to do is find and develop better players. That will improve the fan experience drastically.
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